Product Manager

Who We Are

Sirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains.

Our Culture

We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.
What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: Define, Measure, Analyze, Improve, Control, and Repeat

What We Offer

It is an opportunity to work at one of the few truly global, truly remote work organizations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.
•Exposure to multi-disciplinary areas and hands-on experience with a variety of work
•Daily and weekly team and group meetings
•Regular coaching sessions to help you learn and improve
•Clear feedback so you always know where you stand

Who You Are

If you resonate with what you have read so far, this is who we are looking for:
You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humor. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviors. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

Key Responsibilities

•Define and communicate product vision, strategy, and roadmap
•Gather and analyze customer feedback and support data to identify product opportunities
•Collaborate with support teams to understand pain points and improve customer experience
•Create detailed product requirements and user stories for development team
•Prioritize product features and enhancements based on business impact and customer value
•Work with engineering, design, and support teams throughout product development lifecycle
•Conduct market research and competitive analysis to inform product decisions
•Define success metrics and analyze product performance post-launch
•Manage product launches including documentation, training, and communication plans
•Serve as product expert and advocate across the organization

Qualifications

•3+ years of product management experience, preferably in customer support or SaaS environment
•Strong analytical skills with ability to leverage data to drive decisions
•Experience with product management tools (e.g., Jira, Product board, Aha!)
•Excellent communication and presentation skills
•Proven ability to work cross-functionally and influence stakeholders
•Understanding of customer support operations and workflows
•Bachelor’s degree in Business, Computer Science, or related field required; MBA preferred
•Technical background or strong technical aptitude is a plus

Key Skills

Product Strategy Requirements Gathering Data Analysis Stakeholder Management Agile Methodologies User Research

Eligibility Requirements

To be eligible to apply for any position at Sirius Support, you will need:
•A stable internet connection of at least 50 Mbps up and down
•A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM
•A webcam and headset
•A quiet place to work
•A go-getter attitude and a willingness to learn and teach
•Energy and excellent ability to communicate with customers
•Excellent command of the English language – comprehension, spoken and written

Why Join Sirius Support?

✅ Work from home – No commute, comfortable environment, better work-life balance
✅ Skill development – Gain valuable customer service and technical support experience for your career
✅ Supportive team – Dedicated support from Sirius operations, training, and technical teams
✅ Future opportunities – High performers may be considered for additional Sirius Support programs and extended contracts

Application Process

1. Submit Application – Complete online application with resume
2. Screening and Technical Assessment– Brief conversation to assess fit and answer questions. Verify equipment and connectivity meet requirements
3. Background Check – Comprehensive screening
4. Training Enrollment – Access to online training platform
5. Go Live

Equal Opportunity

Sirius Support is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Questions?

Email: recruitment@sirius-support.com