Customer Support Agent

Deliver exceptional customer experiences across multiple channels by resolving inquiries, troubleshooting issues, and building positive relationships with customers.

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Job Category

Job Type:

Job Location:

Rate:

  • Operations
  • Full time
  • Remote

Who You Are

If you resonate with what you have read so far, this is who we are looking for:
You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humor. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviors. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

Key Responsibilities

  • Handle inbound and outbound customer inquiries via phone, email, chat, and social media
  • Provide accurate information about products, services, policies, and procedures
  • Troubleshoot customer problems and provide effective solutions
  • Document all interactions thoroughly in the CRM system
  • Escalate complex issues to Team Lead or specialized departments when appropriate
  • Meet or exceed individual KPIs including CSAT, AHT, FCR, Quality scores, and adherence
  • Follow established scripts, guidelines, and quality standards
  • Manage multiple conversations simultaneously in chat and email channels
  • Adapt communication style to suit different channels and customer preferences
  • Maintain a comprehensive understanding of client products, services, and systems
  • Stay updated on product changes, promotions, and policies
  • Participate in team meetings, training sessions, and coaching opportunities</li
  • Provide feedback on processes, tools, and customer pain points
  • Share best practices with team members


    • Qualifications

  • High school diploma or equivalent (Bachelor’s degree preferred)
  • 1-2 years of customer service experience (fresh graduates with strong communication skills may be considered)
  • Excellent written and verbal communication skills in English
  • Strong computer literacy and ability to navigate multiple systems simultaneously
  • Ability to work flexible hours including weekends and holidays as needed
  • Previous BPO or contact center experience is a plus
  • Bilingual or multilingual capabilities preferred
  • Experience with CRM systems (Zendesk, Salesforce, Freshdesk, etc.) is a plus
  • Technical troubleshooting skills preferred


    • Key Skills

    Customer Service, Communication, Problem-Solving, Multi-tasking, CRM Systems, Empathy, Adaptability, Attention to Detail

    Eligibility Requirements

    To be eligible to apply for any position at Sirius Support, you will need:
    •A stable internet connection of at least 50 Mbps up and down
    •A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM
    •A webcam and headset
    •A quiet place to work
    •A go-getter attitude and a willingness to learn and teach
    •Energy and excellent ability to communicate with customers
    •Excellent command of the English language – comprehension, spoken and written

    Why Join Sirius Support?

    ✅ Work from home – No commute, comfortable environment, better work-life balance
    ✅ Skill development – Gain valuable customer service and technical support experience for your career
    ✅ Supportive team – Dedicated support from Sirius operations, training, and technical teams
    ✅ Future opportunities – High performers may be considered for additional Sirius Support programs and extended contracts

    Application Process

    1. Submit Application – Complete online application with resume
    2. Screening and Technical Assessment– Brief conversation to assess fit and answer questions. Verify equipment and connectivity meet requirements
    3. Background Check – Comprehensive screening
    4. Training Enrollment – Access to online training platform
    5. Go Live

    Equal Opportunity

    Sirius Support is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

    Questions?

    Email: recruitment@sirius-support.com

    Apply Here