Outbound Call Agent (Non-sales)

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Job Category

Job Type:

Job Location:

Rate:

  • Operations
  • Full time
  • Remote

$765 per month

Who We Are

Sirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains

 

Our Culture

We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.

What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: Define, Measure, Analyze, Improve, Control, and Repeat.

 

Who You Are

If you resonate with what you have read so far, this is who we are looking for:

You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humor. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviors. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

What We Offer

It is an opportunity to work at one of the few truly global, truly remote work organizations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.

  • Exposure to multi-disciplinary areas and hands-on experience with a variety of work
  • Daily and weekly team and group meetings
  • Regular coaching sessions to help you learn and improve
  • Clear feedback so you always know where you stand.

What The Role Does

You will primarily work on:

  • Conducting outbound calls to potential voters to gather survey data, requiring a high level of drive and determination.
  • Handling and overcoming objections professionally to ensure survey completion.
  • Accurately entering survey responses into the system, with a keen attention to detail.


You will need to:

  • Prior experience in customer service, sales, or survey support in a high-volume, high-quality environment.
  • Ability to think quickly and respond effectively to dynamic situations.
  • Agile approach to handle various challenges and scenarios during calls.
  • Concise and precise communication skills to clearly articulate survey questions and record responses.
  • Proficient typing skills for efficient data entry.
  • A proactive, go-getter attitude with a commitment to achieving campaign goals.
  • Flexibility to work on rotating shifts as needed.


Ideal Candidate Attributes:

  • Strong interpersonal and communication skills.
  • Resilience and the ability to stay motivated during repetitive tasks.
  • High level of professionalism and ethical standards.
  • Passion for political campaigns and a keen interest in public opinion research.

  • To Be Eligible To Apply, You Will Need

    To be eligible to apply for any position at Sirius Support, you will need:

     

    • A stable internet connection of at least 50 Mbps up and down
    • A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM
    • A webcam and headset
    • A quiet place to work
    • A go-getter attitude and a willingness to learn and teach
    • Energy and excellent ability to communicate with customers
    • Excellent command of the English language – comprehension, spoken and written


    Why Join Sirius Support?

    ✅ No commute, comfortable environment, better work-life balance
    ✅ Build your schedule around your life and other commitments
    ✅ Perfect for those seeking temporary income during tax season
    ✅ Gain valuable customer service and technical support experience for your career
    ✅ Dedicated support from Sirius operations, training, and technical teams
    ✅ High performers may be considered for additional Sirius Support programs and extended contracts

    Application Process

    1. Submit Application – Complete online application with resume
    2. Screening and Technical Assessment – Brief conversation to assess fit and answer questions. Verify equipment and connectivity meet requirements
    3. Background Check – Comprehensive screening
    4. Training Enrollment – Access to online training platform
    5. Go Live

    Equal Opportunity

    Sirius Support is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

     

    Questions?

    Email: recruitment@sirius-support.com
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